Teachers College Library Website Redesign
A story of passion, discovery, and acceptance.
The Gottesman Libraries (aka the Teachers College Library aka the TC Library) plays an integral role in the student and faculty experience at Teachers College Columbia University. The version of the website that existed prior to June 2018 was in serious need of a user-centered redesign that included updates to its information architecture and content strategy to make it easier to find and access information and online services.
January 2018 - June 2018
Defined project goals; led all UX research efforts and synthesized findings for the product, design, and development teams as well as library management; provided design recommendations based on user feedback.
RESEARCH METHODS USED
Usability testing, stakeholder interviews, web traffic and server log analysis, participatory design, market analysis
The Teachers College Library website serves all students and faculty of Teachers College as well as everyone within the Columbia University network, which totals over 40,000 enrolled students combined (based on data from both CU's 2018 academic school year and TC's). On average, the majority of TC patrons (70%) use the website from outside of campus.
Over the years, the TC Library has made significant investments in digital materials, providing patrons convenient access to thousands of ebooks, ejournals, and other online resources.
With an organically increasing demand to support digital scholarship, the TC Library team needed to reassess whether their website mirrored the usage needs of patrons. Discovery research revealed major opportunities for improving the user experience of the entire TC community— patrons and staff alike.
1. We aim to build a library website that is designed primarily around learner needs and behaviors, both known and anticipated.
2. We aim to re-categorize and re-organize site content to facilitate navigation and increase the findability of resources.
3. We aim to provide a streamlined experience, removing the unnecessary steps it takes to get to a destination.
4. We aim to provide a customizable experience, allowing users to access their most trafficked and meaningful pages and to discover resources they didn't know were available to them.
5. We aim to promote a constant stream of fresh content on the site to keep patrons informed of ongoing activities within the library's ecosystem of learning opportunities.
6. We aim to provide an inclusive online experience by making our site compliant to accessibility standards.
NEW SUPPORT TICKET SYSTEM
The TC Library management team responded positively to my proposal for a hosted support ticket system. The chosen solution is incredibly flexible and allows us to use APIs to create a customized look and feel. This is a direct response to the feedback we received regarding a lack of cohesion across library systems.
Use the slider to see how our UX designer, Sabarish Raghupathy, implemented feedback from our stakeholders to create a more user-friendly and user-centric library website.