Through in-depth research, I identified and quantified the outcomes users valued most from a digital pain management program.

JTBD interviews · Survey · Opportunity mapping​​

I redesigned the Teachers College archives to help more people discover and engage with its collections in education, psychology, and health sciences.​

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Participatory design · Analytics · Benchmark testing

I helped redesign the Teachers College library website around students’ research and learning needs, creating a clearer path to resources, services, and support.

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Usability testing · Analytics · Participatory design

I conducted foundational research to understand users’ motivations, behaviors, and attitudes, giving the team a stronger basis for making product decisions.

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Foundational research · User interviews · Affinity mapping

I mapped how material requests moved through acquisitions, course reserves, and interlibrary loans to uncover friction across the patron and staff experience.​

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Workflow mapping · Stakeholder interviews · Service design

I gathered insights from Teachers College Record readers to help shape a website redesign around how they found, assessed, and used education research.

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Reader interviews · Data analysis · Research strategy