Projects
Finding the jobs to be done for users of a pain management app
Identifying and quantifying the unmet needs of users through active listening and deliberate questioning.
Improving the quality of alt text on VA.gov
Ensuring accessibility for Veterans and other users navigating VA.gov via screen readers is vital. One key aspect is optimizing the alt text for images, making it descriptive, accurate, and non-redundant. The primary goal of this project was to test a prototype designed to help CMS editors craft higher quality alt text.
Redesigning a university's digital archives
The archives of Teachers College have the distinct honor of preserving hundreds of years of history in education, psychology, and health sciences. This project aims to increase the accessibility and findability of these precious resources and secure the legacy of a remarkable educational institution.
Redesigning a university's library website
A central hub for scholarship and research at the graduate school of ed of Columbia University, the Teachers College library is a place for students to gather and engage in innovative learning practices. This project reflects upon these values of the library in an increasingly digital learning landscape.
Understanding the users of a pain management app
A foundational research project to gain insight into the motivations, behaviors, and attitudes of our target audience so that we can not only gain a better understanding of who they are, but also their needs as they pertain to our problem space.
Understanding the users of an academic research journal
One of the most recognized names in education, Teachers College Record has published significant and groundbreaking research for over 100 years. At the start of a redesign project for the online publication, I gathered insights from the most influential stakeholders the journal has— its readers.