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SELECTED UX RESEARCH PROJECTS

Who are the users behind a physical-therapy-like pain management app?

A foundational research project to gain insight into the motivations, behaviors, and attitudes of our target audience so that we can not only gain a better understanding of who they are, but also their needs as they pertain to our problem space. 

Methods and deliverables
Semi-structured interviews | Personas | Empathy maps | User journey maps
 
What are the jobs to be done for users of a physical-therapy-like pain management app?

Identifying and quantifying the unmet needs of users through active listening and deliberate questioning. 

Methods and deliverables
JTBD interviews | Desired outcome statements | Job maps | Forces of progress diagrams
How might we redesign a university's library website to better meet patrons' needs and expectations? 

A central hub for scholarship and research at the graduate school of ed of Columbia University, the Teachers College library is a place for students to gather and engage in innovative learning practices. This project reflects upon these values of the library in an increasingly digital learning landscape. 

Methods and deliverables
Semi-structured interviews | Usability testing | Participatory design | Quantitative analysis
How might we redesign a university's digital archives to be more inclusive, inviting, and attractive to users? 
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The archives of Teachers College have the distinct honor of preserving hundreds of years of history in education, psychology, and health sciences. This project aims to increase the accessibility and findability of these precious resources and secure the legacy of a remarkable educational institution. 

Methods and deliverables
Participatory design | Quantitative analysis
Who are the users behind the longest running journal of education research?  

​One of the most recognized names in education, Teachers College Record has published significant and groundbreaking research for over 100 years. At the start of a redesign project for the online publication, I gathered insights from the most influential stakeholders the journal has— its readers. 

Methods and deliverables
Semi-structured interviews | Personas 

How might we improve the way in which the university fulfills patrons' material requests?

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Both an online request and fulfillment platform, this custom built service is the backbone of library material acquisitions, course reserves, and interlibrary loans. This project examines the mysterious inner workings of this service to determine where improvements can be made. 

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Methods and deliverables

Stakeholder interviews | Contextual inquiry

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